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	What should I do if It is been 16 working hours and The IT center has not responded to my incident that has been raised through YU helpdesk system ? You have to escalate your problem immediately to the IT center Director at: m_albassam@yu.edu.sa One of my male students is having an IT Problem, to whom should I direct him? The IT center has established an IT office in student affairs dept.(male campus) to help only YU students on all the IT related problems .This service is available only to any YU student at male camp... Common IT questions and answers Please see the Attachment